Browsing by Author Snell, Lanchi

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Issue DateTitleAuthor(s)Citation
2009A Conceptual Model of Service Quality and Adherence in a Health SettingSnell, Lanchi; White, Lesley; Pharmacy; PharmacyA Conceptual Model of Service Quality and Adherence in a Health Setting, ANZMAC Sustainable Management and Marketing Conference 2009, vol.N/A, 2009, pp. 1-9
2009An Exploratory Study of the Application of Internal Marketing in Professional Service OrganizationsSnell, Lanchi; White, Lesley; Pharmacy; PharmacyAn Exploratory Study of the Application of Internal Marketing in Professional Service Organizations, Services Marketing Quarterly, vol.30, 3,pp 195-211
2011An Exploratory Study of the Role of Emotional Intelligence and Self-Efficacy on Service Quality and Adherence in a Weight Loss SettingSnell, Lanchi; White, Lesley; Pharmacy; PharmacyAn Exploratory Study of the Role of Emotional Intelligence and Self-Efficacy on Service Quality and Adherence in a Weight Loss Setting, Services Marketing Quarterly, vol.32, 3, 2011,pp 228-246
2010An Exploratory Study of the Role of Emotional Intelligence and Self-efficacy on Service Quality and Adherence in a Weight Loss SettingSnell, Lanchi; White, Lesley; Pharmacy; PharmacyAn Exploratory Study of the Role of Emotional Intelligence and Self-efficacy on Service Quality and Adherence in a Weight Loss Setting, Australian and New Zealand Marketing Academy ANZMAC Conference 2010 Proceedings, vol.N/A, 2010, pp. N/A-N/A
2011A Sociocognitive Approach to Service Quality and Adherence Amongst Elderly Patients: A Pilot StudySnell, Lanchi; White, Lesley; Pharmacy; PharmacyA Sociocognitive Approach to Service Quality and Adherence Amongst Elderly Patients: A Pilot Study, Health Marketing Quarterly, vol.28, 2, 2011,pp 99-115